FAQ

Firstly, ensure that all cups have the Return-A-Cup stamp as only stamped cups are approved as being recyclable. Secondly, remove all liquid from collected cups and place the used cups back into the case you received the cups in and ring the number on the case to organise collection.

Return-A-Cups are collected and sent to approved and audited paper mills that are able to break down the cups. Once the cups are pulped they are re-formed into paper for books or other packaging materials, which in turn are recycled themselves and hence the closed loop recycling system.

To get your case of Return-A-Cups please go to the ‘contact us‘ page to either send us an email or give us a phone call. Once your order is placed we will gladly dispatch your order of recyclable cups.

All recyclable cups we provide are marked with the Return-A-Cup stamp, this stamp means that the cups are approved as recyclable by the paper mills. Please don’t return compostable cups as they cannot be recycled.

The cups will have to be collected in a cup recycling bin (which we can provide if needed). The lids are taken off the cups and any remaining liquid poured out into the liquid drain in the recycling bin. The cup is then placed in to the cup collection units with out the lids.

The cups do not have to be clean but they must not contain liquid larger than a few droplets. There must also not be any rubbish inside the cups when they are placed into the bin and subsequently placed into the return-a-cup case.

Yes, all our cups are food contact safe approved. The make up of the cup remains the same as traditional cups with the Return-A-Cup stamp being the only difference.

Some traditional paper cups are made with material that cannot be recycled, hence the reason for the return-a-cup stamp which shows which cups can are recyclable in approved paper mills. This is to ensure that all cups going to the mills are recyclable as non recyclable cups end up in landfill.